Factory eStores Customer Testimonials

To: Factory eStores

"I would like to take this opportunity to express our gratitude for the outstanding service we have received from Drew. We have made some significant purchases in the last few months, and he has been extremely helpful, courteous and willing to go the extra mile to ensure we were taken care of. Honor, integrity and great service are very difficult to come by these days, and when a company truly values their customers it demonstrates character and instills trust. I will not hesitate to do business with you in the future, and tell all my friends and associates how wonderful you are and how happy we are with your product. Drew is largely responsible for that relationship. You are blessed to have him representing you. - Amy Gurski"

Past Testimonials

"This was perhaps the best transaction I've ever had on ebay. I had to call him after placing the order to change to another item. It was as though I was calling a business in my home town and he answered the business phone after 7:00pm. He was very nice on the phone, changed the order, did not complain that the new item was for less money and quickly credited my paypal account the $127.00 difference. I cannot believe the quality of this bed and I'm a woodworker. I couldn't have built it for the same amount of money and it would have taken me forever to build. My son is so happy to have it. It really is incredible that it cost so little. I cannnot say enough about this deal. It was awesome! If you have even a remotely close experience with this dealer, you will be happy. - antigravity4me"

"The wood is beautiful. The desk and bureau arrived pre-assembled. Impressive furniture made completely with real wood. We are delighted."

"Excellent seller. Product as described."

"Shipped quickly and no problems with items."

"Seller was a pleasure to work with."

"Bed is as described. I'm extremely happy."

"The bed actually arrived in 3 days. I was impressed! It was larger than I anticipated, but my daughter loves it!!"

"Communication was A+ from this vendor. It was a pleasure dealing with Scott. He answered my many questions promptly and concisely. would recommend others to check out these bunkbeds, for the price, you won't find anything else out there shipped directly to your door with the same quality and for so cheap! "

"Arrived early by semi-truck (be ready for that if you live on a small street), delivery man was courteous. product was packed tightly on a pallet. the beds went together easily, took about 2 hours once i began actual assembly. the beds are not hardwood, but are still sturdy. the color is great. i would again. four out of five because the wood is not hardwood."

"Very impressive shipping - above and beyond with delivery. Product was as described and even BETTER! Most pieces were already put together (desk and dresser) and the bed and chair were not that hard at all. I had ordered 1 set for each boy's bedroom (total of 2 sets) and both were set up within 3 hours! I'd order again, but with this good quality, I'll never need to~~very pleased!"

"Excellent customer service!"

"Was good, would buy from again."

"I needed to contact the seller regarding my order and how it was being shipped. They emailed me right away and followed up with a phone call with me. I was very pleased and everything was just what I ordered."

"The quality of furniture exceeded our expectations."

"Would order from again staff are polite and know their products."

"I contacted the seller with questions and they were very responsive. The beds shipped in 2 days and were at my house in another 2 days. Best of all, the beds are great and my children are thrilled!"

"One box and product was damaged through shipping and the seller was very nice and prompt to resend the damaged part. Would recommend to everyone. The beds are great my children love them and they were fairly easy to assemble."

"Great packaging - great bed!"

"Fast, smooth, excellent communication as to what to expect/ delivery date, incl. clear instruction how to go about receiving/ checking all boxes, etc."

"Item was exactly as described or possible better. Shipping was late, order was over the holidays, and I contacted the vendor. They responded quickly by both e-mail and phone call. They resolved this to my total satisfaction. I will buy from this vendor again, probably within the next couple of weeks."

"Thanks!"

"Great!"

"This is a nice bunkbed set for small children. The color is great and it matches closely to the other furniture in the kids room. Also, the bunkbeds are safe especially when wood glue is used for the head and foot boards. And finally, the trundle is great. My youngest child sleeps on it. I like the discrete design at the bottom. No one notices there is a trundle when pushed in."

"Great value. Grandkids love the bed, and my daughter and son in-law love the safety of the stairway thus eliminating the ladder, and what kid's room can't use some extra storage? Beds arrived in excellent condition, and made a fun family project to build it. Thank you so much! - Janit Cranis "

"This furniture is awesome! Excellent quality and easy to assemble. We had a slight snafu with the shipping carrier but they pulled off a miracle and got the shipment to us just in time for Christmas! Everyone went the extra mile for us and we are super grateful."

"The shipping company made an error, and Scott helped me track the shipment. He did an excellent job following up with me promptly with any questions I had. He called me and even gave me his cell phone number. We are very happy with the bunk bed we purchased. Very sturdy and a very good quality product. Easy ordering and it's great to not pay any shipping or tax charges!"

"Super fast shipping."

"Shipped rather quickly and no problems with items."

"Seller was a pleasure to work with."

"Nice spa. Owners manual needs to be updated though."

"Excellent customer service!"

"Item was exactly as described or possible better. Shipping was late, order was over the holidays, and I contacted the vendor. They responded quickly by both e-mail and phone call. They resolved this to my total satisfaction. I will buy from this vendor again, probably within the next couple of weeks."

"Was good, would buy from again."

"I needed to contact the seller regarding my order and how it was being shipped. They emailed me right away and followed up with a phone call with me. I was very pleased and everything was just what I ordered."

"Super fast shipping."

"Great packaging - great product!"

"Fast, smooth, excellent communication as to what to expect/ delivery date, incl. clear instruction how to go about receiving/ checking all boxes, etc."

"Communication was A+ from this vendor. It was a pleasure dealing with Scott. He answered my many questions promptly and concisely. Would recommend others to these for the price, you won't find anything else out there shipped directly to your door with the same quality and for so cheap!"  

 

Share your review, We love hearing from our customers!

Or Continue Shopping

back to top